Cancellation/Rescheduling or No Show Policy For Private Sessions
Clients must notify the Firefly Hollow of a cancellation or reschedule at least 24 hours before the scheduled session, or there will be a $40.00 charge for the missed appointment. Cancellations or no shows with less than 24 hours notice will be charge 100% of the session rate. Missing an appointment without calling causes a hardship for the practitioner and someone else who may have been denied that appointment time. We appreciate your consideration as this allows us to serve those in need of our services.
Enrollment/Workshop Cancellation Policy
If a student is unable to attend a prepaid workshop and notifies Firefly Hollow more than 24 hours in advance they will receive a full refund. If canceling with less than 24 hours of the scheduled workshop time, the student's account will be credited the in the amount of the prepaid class. If a student registered for a workshop does not show up or call to cancel, no refund or account credit will be given. This policy is to ensure we have an accurate count, allowing space for all those interested in attending our workshops & classes.
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